IT & Systems Consultant
Ongoing- Deployed HubSpot end to end: initial setup and configuration, CRM contact import, and a customer knowledge base — then built and shipped a chatbot onto the client's website that captures leads and answers customer questions automatically.
- Administer a ~10-user Microsoft 365 / Exchange Online tenant — user accounts and access, plus packaging and deploying Outlook add-ins to end users.
- Currently integrating Aircall to unify voice with CRM call tracking.