Sr. Production Owner
Oracle Cerner
July 2016 - Present | Full-time
- Automated server tasks for over 100 virtualized servers using Ansible, significantly reducing manual effort.
- Managed system operations, updates, and deployments utilizing BMC TrueSight monitoring and event management.
- Collaborated with development teams to design and implement fully automated release and patching processes for BMC TrueSight using Ansible.
- Guided users on ITIL-based Change Management procedures to ensure proper protocol adherence for production environment modifications.
- Led incident response efforts for critical production applications, coordinating troubleshooting between developers and vendors to restore service.
Technologies: Jira, Ansible, F5, OEL, RHEL, Rundeck, BMC TrueSight, BMC Remedy, vCenter, ESXi, Windows Server, GitHub Enterprise, Linux Server, OCI, Terraform
DevOps Engineer (Intern)
LeisureLink Inc.
October 2015 - March 2016 | Internship (6 mos)
- Utilized Bash scripting to automate the deployment and configuration of various system components.
- Developed automated deployment pipelines for Jenkins nodes using Docker containers, improving build consistency.
- Managed and automated MongoDB database instances hosted on Google Compute Engine (GCP).
- Contributed to ensuring the continuous functionality and improvement of IT operations infrastructure.
Technologies: Docker, Jenkins, Kubernetes, MongoDB, Jira, Google Cloud Platform, Bash
IT Contractor
1st Bytes Computer Service
May 2013 - December 2015 | Contract (2 yrs 8 mos)
- Worked effectively within small teams to accomplish diverse client IT objectives and projects.
- Managed and maintained client networks, servers (Windows Server 2003/2008 R2), printers, software, and audiovisual equipment (projectors).
- Provided Tier 1/2 helpdesk support, troubleshooting and resolving user-reported technical problems efficiently.
- Ensured the continuous functionality, reliability, and security of client IT operations through proactive maintenance.
Technologies: Windows Server 2003/2008 R2, Wireless Networks, Printers, Hardware Support, Projector Maintenance, Helpdesk Systems